Data Deletion Request

Your privacy matters. Request removal of your data at any time.

Your Right to Data Deletion

Under applicable privacy laws, you have the right to request the deletion of your personal data held by EV Guardian. Once processed, we will permanently delete your account and all associated personal information from our systems.

What Gets Deleted

Upon a verified deletion request, we will remove:

  • Your account credentials (name, email address)
  • Vehicle and battery data linked to your account
  • Trip history and route records
  • Community contributions tied to your identity
  • In-app preferences and notification settings
  • Any other personally identifiable information we hold

What We May Retain

We may retain the following even after a deletion request, in accordance with legal obligations:

  • Anonymized / aggregated data that cannot identify you
  • Transaction or billing records required by financial regulations
  • Fraud prevention data retained for security purposes
  • Legal hold data where required by law or active legal proceedings

How to Submit a Deletion Request

You can request data deletion through any of the following methods:

Via the App

Go to Settings → Account → Delete Account inside the EV Guardian app to initiate deletion directly.

Via Email

Email us at privacy@evguardian.in with subject line "Data Deletion Request" and your registered email address.

Processing Time

We will acknowledge your request within 72 hours and complete the deletion within 30 days of verification. You will receive a confirmation email once your data has been permanently removed.

Verification

To protect your account, we may ask you to verify your identity before processing a deletion request. This typically involves confirming access to your registered email address.

Contact Us

If you have any questions about data deletion or your privacy rights, reach out to our privacy team:
privacy@evguardian.in